Refund policy

Returns and refunds

For standard clothing ordered online and delivered in the UK, you may cancel by telling us within 14 days of receiving your item. You then have another 14 days to send it back.

Email contact@epicapparelonline.co.uk with your order number and the items you wish to return. We will provide return instructions. Please contact us before posting a return so it reaches the correct address.

Condition and return costs

You may try on an item as you would in a shop. Please return it with its original labels where possible. We may reduce a refund for loss in value caused by handling beyond what is needed to check the item. For a change-of-mind return, you pay the return postage. There is no restocking fee.

Refunds

We refund the original payment method within 14 days of receiving the returned goods or evidence that you have sent them back, whichever is earlier. When cancelling the whole order, we also refund the standard outbound delivery charge. Any additional cost for a premium delivery service is not refundable for a change-of-mind cancellation.

Faulty, damaged or incorrect items

Please contact us with your order number and details of the problem. Photos can help us resolve it. We will arrange an appropriate refund, repair or replacement and cover reasonable return costs where the item is faulty or not as described. Your statutory rights are unaffected.

Standard designs printed after you order are covered by the cancellation policy above. Any exception for a product genuinely personalised to your specifications will be explained before you buy; your rights for faulty goods still apply.